Delivery Policy for Lovenaapo

Effective Date: August 13, 2025

At Lovenaapo, we are committed to providing a smooth and reliable delivery experience for our customers. This Delivery Policy outlines the shipping methods, delivery times, fees, and other relevant details related to the delivery of products purchased from Lovenaapo.com. By placing an order with us, you agree to the terms of this policy.

We strive to ensure your orders arrive promptly and in perfect condition, and we offer a variety of shipping options to suit your needs.

1. Order Processing Time

  • Order Processing:
    All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). After your order is processed, you will receive a shipping confirmation email with tracking information to keep you updated on your order status.

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order. The processing of your order will begin after payment authorization. Once your order is shipped, you will receive a shipping confirmation email with tracking details.

  • Delays in Processing:
    During peak seasons or special promotions, processing times may take longer. If there is a delay with your order, we will notify you as soon as possible.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure timely delivery based on your location and preferred delivery speed. Estimated delivery times are as follows:

  • Standard Shipping (UK Orders):
    Estimated delivery within 3–7 business days for all domestic orders within the United Kingdom. This is our most economical shipping option.

  • Expedited Shipping (UK Orders):
    Estimated delivery in 2–3 business days for faster delivery. Additional charges apply for this service.

  • International Shipping:
    We offer international shipping to select countries. Estimated delivery time for international orders is typically 7–14 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, or customs clearance. We work hard to ensure timely delivery but cannot be held responsible for delays caused by external factors.

3. Shipping Fees

Shipping fees are calculated based on the shipping address, the size and weight of your order, and the shipping method selected. The shipping fee will be clearly displayed during checkout before you confirm your order.

  • Free Standard Shipping:
    Lovenaapo offers free standard shipping on all UK orders over £50. This discount will be automatically applied at checkout.

  • International Shipping Fees:
    For international shipments, shipping fees are calculated at checkout based on the destination and the size of your order. Any customs duties or taxes will be the responsibility of the customer.

  • Additional Charges:
    Some locations, especially remote areas, may incur additional shipping fees. These will be displayed during checkout.

4. Shipping Restrictions

  • Domestic Shipping:
    We ship to all UK regions, including England, Wales, Scotland, and Northern Ireland. However, there may be shipping restrictions for certain remote or hard-to-reach areas. Additional shipping charges may apply to these areas.

  • International Shipping:
    We currently ship internationally to select countries. If your country is not listed during checkout, please contact our customer service team at info@lovenaapo.com to inquire about shipping availability and fees.

  • P.O. Boxes:
    We do not ship to P.O. Box addresses. Please provide a physical address for delivery.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

If you do not receive your tracking information within 2–3 business days after receiving your shipping confirmation email, please contact us at info@lovenaapo.com, and we will be happy to assist you.

6. Delivery Issues

While we take every effort to ensure that your order arrives safely and on time, there may be occasional delivery issues. If you encounter any of the following issues, please contact our customer service team:

  • Damaged or Defective Items:
    If your order arrives damaged or defective, please notify us immediately at info@lovenaapo.com. Provide a description and photos of the damage, and we will arrange for a replacement or refund. We will also cover the cost of return shipping for damaged items.

  • Lost or Delayed Shipments:
    If your order is lost or significantly delayed in transit, please contact us right away. We will work with the shipping carrier to track your order. If your package cannot be located, we will issue a refund or send a replacement.

  • Incorrect Items:
    If you receive the wrong item(s), please contact us within 7 days of receiving your order. We will send the correct item and provide a return label for the incorrect item at no extra cost.

7. Delivery Confirmation

Once your order is delivered, you will receive a delivery confirmation email. Please inspect your order immediately upon arrival and ensure that the correct items have been delivered in good condition. If you notice any discrepancies, please contact us within 7 days of receiving your order to report any issues.

8. Return Shipping Costs

  • Customer Responsibility:
    Unless the return is due to an error on our part (e.g., receiving a defective or incorrect item), customers are responsible for the return shipping costs.

  • Return Shipping Fees:
    For items that are being returned due to dissatisfaction or sizing issues, customers must pay for the return shipping. We recommend using a trackable shipping service to return items as we cannot guarantee that we will receive your returned item.

9. Delivery Policy Changes

Lovenaapo reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about any updates.

Contact Us

If you have any questions or concerns regarding our Delivery Policy, need assistance with tracking your order, or have an issue with your delivery, please don’t hesitate to contact us:

Lovenaapo
Street: 42 Elmhurst Avenue, London, United Kingdom
Phone number: 077 2034 9812
Email: info@lovenaapo.com
Website: www.lovenaapo.com