Payment Policy for Lovenaapo

Effective Date: August 13, 2025

At Lovenaapo, we are committed to providing a secure and seamless payment process for all our customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and the security measures we use to protect your personal and financial information when shopping on Lovenaapo.com. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept various secure payment options to ensure that your shopping experience is as convenient and flexible as possible:

  • Credit and Debit Cards:
    We accept major credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • JCB

  • PayPal:
    PayPal is available as a secure payment method, allowing you to make purchases using your PayPal balance or linked bank account/credit card.

  • Apple Pay and Google Pay:
    Fast and secure mobile payment options available on compatible devices. Both Apple Pay and Google Pay allow you to complete transactions easily with just a few taps.

  • Bank Transfer:
    For larger orders or custom purchases, we accept bank transfers. If you prefer this option, please contact our customer service team at info@lovenaapo.com for details on how to proceed.

  • Gift Cards:
    Lovenaapo gift cards are available and can be redeemed during checkout. Gift cards can be purchased on our website and used to pay for products in full or partially.

2. Payment Authorization

  • Payment Processing:
    Your payment will be processed at the time of checkout. Once the payment has been successfully authorized, we will begin processing your order. If the payment is declined for any reason, your order will not be processed, and you will be notified to correct any issues.

  • Order Confirmation:
    After the payment is successfully processed, you will receive an order confirmation email. This email will contain your order details, including the products purchased, the total price, and the estimated shipping time.

  • Payment Authorization Issues:
    If there are any issues with your payment, such as insufficient funds, incorrect payment details, or other errors, we will notify you promptly to resolve the issue. Orders will not be processed until the payment is successfully authorized.

3. Pricing and Taxes

  • Pricing:
    All prices listed on Lovenaapo.com are in GBP (British Pounds) and are inclusive of applicable taxes unless otherwise specified. Prices may be subject to change due to promotions, discounts, or adjustments in our pricing structure. The final price for your order will be shown at checkout, including applicable taxes, shipping fees, and any discounts.

  • Sales Tax:
    Sales tax will be applied to your order based on your location and the current tax rates. The exact amount of tax will be displayed at checkout before you confirm your order.

  • Currency Conversion:
    For international orders, your bank or payment provider will handle currency conversion. Any additional currency conversion fees or foreign transaction fees imposed by your bank or payment provider will be your responsibility.

4. Payment Security

  • SSL Encryption:
    We take the security of your personal and financial information seriously. All transactions on Lovenaapo.com are protected by SSL (Secure Sockets Layer) encryption, which ensures that your data is securely transmitted and protected from unauthorized access.

  • PCI DSS Compliance:
    We work with PCI DSS-compliant payment processors to ensure that your payment information is handled securely. These standards are designed to safeguard cardholder data and prevent fraud.

  • Secure Payment Gateway:
    Payments are processed through a secure payment gateway that complies with the highest industry standards. Our payment gateway encrypts your data to ensure a safe transaction.

While we use industry-leading technology to protect your data, please be aware that no method of online data transmission or storage is completely secure. However, we continue to take all reasonable measures to safeguard your personal information.

5. Payment Errors and Declined Transactions

  • Payment Declines:
    If your payment is declined, it may be due to insufficient funds, incorrect card details, or issues with your bank or payment provider. You will be notified by email with the relevant details to help you resolve the issue. You can then update your payment information and retry the transaction.

  • Failed Transactions:
    If a transaction fails, you may be asked to attempt the payment again or choose a different payment method. If the issue persists, please contact our customer service team for assistance.

  • Pricing Errors:
    If there is a pricing error on our website, we reserve the right to correct the error and notify you. If your order was affected by the error, we will offer you the option to accept the corrected price or cancel the order for a full refund.

6. Refunds and Returns

If you return an item in accordance with our Refund and Returns Policy, the refund will be issued to the original payment method used for the purchase. Please note that it may take 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds:
    If only part of your order is returned, a partial refund will be issued. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect items).

  • Refund Processing:
    Refunds will be processed once we have received and inspected the returned item(s). You will be notified via email once your refund has been issued.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or dispute the payment with your bank or payment provider without contacting Lovenaapo first, we reserve the right to suspend your account and refuse future transactions. We encourage you to reach out to us directly to resolve any issues or concerns regarding your order.

8. International Orders

  • Currency Conversion:
    All international orders will be processed in GBP (British Pounds). Your payment provider will handle currency conversion at the exchange rate applied by your bank at the time of the transaction.

  • Customs Duties and Taxes:
    Customers are responsible for any customs duties, taxes, or other import fees imposed by the destination country. These charges are not included in the purchase price and will be the responsibility of the customer upon delivery.

9. Contact Us

If you have any questions regarding this Payment Policy, need assistance with your payment, or have any concerns about your order, please feel free to contact us:

Lovenaapo
Street: 42 Elmhurst Avenue, London, United Kingdom
Phone number: 077 2034 9812
Email: info@lovenaapo.com
Website: www.lovenaapo.com