Sales Policy for Lovenaapo

Effective Date: August 13, 2025

Welcome to Lovenaapo! We are excited to offer you a seamless and secure shopping experience with high-quality, stylish clothing for modern individuals. This Sales Policy outlines the terms and conditions for purchasing products from Lovenaapo.com. By placing an order with us, you agree to abide by these terms. Please take a moment to review this policy before completing your purchase.

Our goal is to provide you with an exceptional shopping experience, from browsing our collection to receiving your items. We strive to ensure that every order meets your expectations.

1. Order Confirmation and Acceptance

  • Order Confirmation:
    Once you place an order on Lovenaapo.com, you will receive an order confirmation email. This email confirms that we have received your order. However, this confirmation does not signify that your order has been processed or shipped. The order will only be processed once payment has been successfully authorized.

  • Order Acceptance:
    Your order is subject to acceptance by Lovenaapo, and we reserve the right to refuse or cancel any order at our discretion. This may happen for reasons such as product availability, pricing errors, or issues with payment authorization. If your order is canceled, we will notify you immediately and issue a full refund if necessary.

2. Pricing and Payment Terms

  • Pricing:
    All prices listed on Lovenaapo.com are in GBP (British Pounds). Prices are subject to change without prior notice. The final price for your order will be displayed at checkout, including any applicable taxes, shipping fees, and discounts.

  • Payment Methods:
    We accept a variety of secure payment methods, including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB

    • PayPal: Secure payment processing via your PayPal account or linked bank account/credit card.

    • Apple Pay and Google Pay: Fast and secure mobile payment options.

    • Bank Transfers: For larger or special orders. Please contact customer service for more information.

    • Gift Cards: Lovenaapo gift cards are accepted as payment for online purchases.

  • Payment Authorization:
    Your payment will be processed once you confirm your order at checkout. If your payment is declined or there is an issue with your transaction, we will notify you and ask you to provide updated payment details.

  • Sales Tax:
    Sales tax is calculated based on your shipping address and is included in the final price at checkout.

3. Order Processing and Shipping

  • Order Processing Time:
    Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking details.

  • Shipping Methods and Fees:
    We offer a range of shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout and depend on the shipping method and delivery address. For UK orders over £50, we offer free standard shipping.

  • International Shipping:
    We offer international shipping to select countries. International shipping fees will be calculated at checkout. Please note that customs duties and taxes may apply to international orders and are the responsibility of the customer.

4. Returns and Exchanges

  • Return Eligibility:
    You may return items within 30 days of receiving your order, provided the item is in original condition (unworn, unused, and with all original tags and packaging). Please refer to our Refund and Returns Policy for detailed instructions on returns and exchanges.

  • Exchanges:
    If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

  • Refunds:
    Refunds for returned items will be credited to your original payment method. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).

5. Cancellations

  • Order Cancellations:
    You may cancel your order before it is processed for shipment. Once your order has been shipped, we are unable to cancel it. If your order has been shipped and you wish to return it, please refer to our Refund and Returns Policy.

  • Canceling Pre-Orders:
    If you pre-order an item, you may cancel your order at any time before the item is shipped. If the pre-order has already been shipped, our Refund and Returns Policy will apply.

6. Promotional Offers and Discounts

  • Discounts and Promotions:
    From time to time, we offer special promotions and discounts. These offers are subject to specific terms and conditions, and may include limitations such as expiration dates, minimum purchase amounts, or product exclusions. Please read the terms of each promotion before using a discount code.

  • Non-Transferable:
    Promotional offers are non-transferable, cannot be combined with other discounts, and cannot be exchanged for cash.

7. Customer Responsibility

  • Accurate Information:
    You are responsible for providing accurate and complete information when placing an order, including your billing and shipping addresses. Failure to provide correct information may lead to delays in processing or delivery.

  • Unclaimed Packages:
    If a package is returned to us due to failure to claim or incorrect shipping details, you may be charged additional shipping fees to resend the package.

8. Limitation of Liability

Lovenaapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question. We do not guarantee that our website or products will meet your expectations or be free of errors.

9. Intellectual Property

All content on Lovenaapo.com, including text, images, graphics, logos, and product designs, is the intellectual property of Lovenaapo and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written consent.

10. Governing Law and Dispute Resolution

These Sales Policy terms are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or these terms will be resolved in the courts located in London, UK. You agree to submit to the jurisdiction of these courts.

  • Arbitration:
    Any disputes will be resolved through binding arbitration under the rules of the Arbitration Act 1996, in the UK.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns regarding this Sales Policy or need assistance with your order, please contact us:

Lovenaapo
Street: 42 Elmhurst Avenue, London, United Kingdom
Phone number: 077 2034 9812
Email: info@lovenaapo.com
Website: www.lovenaapo.com