Refund and Returns Policy for Lovenaapo

Effective Date: August 13, 2025

At Lovenaapo, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a simple and straightforward Refund and Returns Policy to ensure that you have a positive shopping experience. Please take a moment to review our policy below, which outlines how returns, exchanges, and refunds work.

By shopping with us, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

We are happy to accept returns under the following conditions:

  • Timeframe:
    Returns must be requested within 30 days from the date you receive your order. If you wish to return an item, please ensure you notify us within this timeframe.

  • Condition of the Item:
    The returned item must be in unused, unopened, and original condition. It should be free of any stains, damage, or signs of wear. All original packaging, tags, and labels must be included.

  • Proof of Purchase:
    To process your return, you will need to provide a proof of purchase (such as your order confirmation or receipt).

  • Non-Returnable Items:
    The following items are not eligible for return:

    • Custom-made or personalized items.

    • Items marked as final sale or clearance.

    • Underwear or swimwear (for hygiene reasons).

    • Gift cards.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us:
    Send an email to info@lovenaapo.com with the following information:

    • Your order number.

    • The item(s) you wish to return.

    • The reason for your return (optional but helpful).

  2. Return Authorization:
    After receiving your return request, we will provide you with a Return Authorization Number (RAN) along with instructions on how to return the item. Please note that we cannot accept returns without this authorization.

  3. Prepare the Return:
    Pack the item securely in its original packaging (if available) and ensure that all tags and labels are intact. Make sure the item is in resellable condition.

  4. Return Shipping:

    • Customer Responsibility: You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., a defective or incorrect item).

    • Trackable Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

    • International Returns: If you are returning an international order, please be aware that you are responsible for the return shipping fees and any customs duties or taxes incurred.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Please note the following:

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds:
    If only part of your order is returned, a partial refund will be issued. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect items).

  • Exchanges:
    If you wish to exchange an item for a different size, color, or style, you can request an exchange. However, exchanges are subject to availability. If the item you want is out of stock, we will offer you a refund or suggest an alternative.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, we want to make it right:

  • Damage During Shipping:
    If your item is damaged during shipping, please contact us immediately at info@lovenaapo.com with your order number, photos of the damaged item, and any relevant details. We will arrange for a replacement or refund, and we will cover the return shipping costs.

  • Incorrect Items:
    If you receive the wrong item, please contact us within 7 days of receiving your order. We will send you the correct item and provide a prepaid return shipping label for the incorrect item.

5. Non-Returnable Items

We are unable to accept returns for the following items:

  • Custom or personalized products.

  • Products marked as final sale or clearance.

  • Underwear, swimwear, and hygiene-sensitive products.

  • Gift cards or store credits.

6. Return Shipping Costs

  • Customer Responsibility:
    Unless the return is due to an error on our part (e.g., damaged or incorrect items), you will be responsible for the return shipping costs.

  • Free Returns:
    Lovenaapo offers free return shipping only on defective or incorrect items that were shipped to you. In all other cases, customers are responsible for return shipping.

7. Return and Refund Policy Changes

Lovenaapo reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us:

Lovenaapo
Street: 42 Elmhurst Avenue, London, United Kingdom
Phone number: 077 2034 9812
Email: info@lovenaapo.com
Website: www.lovenaapo.com