Terms and Conditions for Lovenaapo

Effective Date: August 13, 2025

Welcome to Lovenaapo! These Terms and Conditions (the “Terms”) govern your use of Lovenaapo.com, your purchase of products, and your engagement with our services. By accessing or using Lovenaapo.com, placing an order, or engaging with any of our services, you agree to comply with these Terms. Please read these Terms carefully before making a purchase or using our website.

Lovenaapo reserves the right to modify or update these Terms at any time, and any changes will be posted on this page. The updated Terms will take effect immediately upon posting. By continuing to use the website after any such updates, you accept and agree to the modified Terms.

1. Use of Website

By accessing Lovenaapo.com, you agree to use the website only for lawful purposes and in accordance with these Terms. You are granted a limited, non-exclusive, non-transferable license to use the website for personal, non-commercial purposes.

  • Prohibited Activities:
    You may not use the website for any unlawful or fraudulent activity, including but not limited to:

    • Violating intellectual property rights

    • Accessing or attempting to access any data or systems that you are not authorized to access

    • Interfering with the proper functioning of the website

    • Uploading harmful or malicious content such as viruses or malware

  • Account Registration:
    You may be required to create an account to make purchases, track orders, or access specific features. You are responsible for maintaining the confidentiality of your account information (username and password). If you believe that your account has been compromised, you must notify us immediately.

2. Orders and Payments

  • Order Confirmation:
    When you place an order on Lovenaapo.com, you will receive an order confirmation email. This confirms that we have received your order. However, this does not signify that your order has been processed or accepted. Your order is only confirmed after your payment has been authorized, and your order is processed for shipment.

  • Payment Methods:
    We accept multiple payment methods, including:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB

    • PayPal: Secure payment processing via your PayPal account or linked bank account/credit card.

    • Apple Pay and Google Pay: Fast and secure mobile payment options.

    • Bank Transfer: Available for large or special orders.

    • Gift Cards: You may use Lovenaapo gift cards at checkout.

  • Payment Authorization:
    Payments are processed immediately at checkout. If your payment is declined or there is an issue with your payment details, your order will not be processed until the issue is resolved. You will be notified via email if any issues arise with your payment.

  • Pricing and Taxes:
    All prices listed on Lovenaapo.com are in GBP (British Pounds) and include VAT unless stated otherwise. Prices may change without notice, but the price shown at the time of checkout is the final price, including any applicable taxes, shipping fees, and discounts.

3. Shipping and Delivery

  • Order Processing:
    Orders are processed within 1–2 business days. After processing, you will receive a shipping confirmation email with tracking information.

  • Shipping Methods and Delivery Times:
    We offer a variety of shipping options, including:

    • Standard Shipping: Estimated delivery within 3–7 business days for domestic UK orders.

    • Expedited Shipping: Estimated delivery in 2–3 business days for quicker delivery.

    • International Shipping: Estimated delivery within 7–14 business days for international orders.

    Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

  • Shipping Restrictions:
    We currently ship to all UK regions and select international destinations. If you are located in a country where we do not offer shipping, please contact us for potential options.

4. Returns and Exchanges

We want you to be satisfied with your purchase. For information on how to return or exchange items, please refer to our Refund and Returns Policy.

  • Return Eligibility:
    Items must be returned within 30 days from the date of receipt in unused, unopened, and original condition.

  • Return Shipping:
    Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

5. Cancellations

  • Order Cancellations:
    You may cancel your order before it is processed for shipment. Once the order has been dispatched, cancellation is no longer possible. In this case, please refer to our Refund and Returns Policy for returning the item.

6. Promotional Offers and Discounts

  • Promotions:
    From time to time, we may offer promotional discounts or special offers. Each promotion will be subject to specific terms, such as expiration dates, minimum purchase amounts, or product exclusions.

  • Non-Transferable:
    Promotional offers are non-transferable and cannot be combined with other discounts unless specified. They cannot be exchanged for cash.

7. Customer Responsibility

  • Accurate Information:
    You are responsible for providing accurate billing and shipping information when placing an order. If any information is incorrect, it may cause delays in processing and delivery.

  • Unclaimed Packages:
    If a package is returned to us due to failure to claim or incorrect shipping information, you may be charged additional shipping fees to resend the package.

8. Limitation of Liability

Lovenaapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question. We do not guarantee that our website or products will meet your expectations or be error-free.

9. Intellectual Property

All content on Lovenaapo.com, including text, images, logos, and product designs, is owned by Lovenaapo and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written consent.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. By using our website, you agree to the Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or these terms will be resolved in the courts located in London, UK. You agree to submit to the jurisdiction of these courts.

  • Arbitration:
    Any disputes will be resolved through binding arbitration in accordance with the rules of the Arbitration Act 1996, in the UK.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or need assistance with your order, please contact us:

Lovenaapo
Street: 42 Elmhurst Avenue, London, United Kingdom
Phone number: 077 2034 9812
Email: info@lovenaapo.com
Website: www.lovenaapo.com